It came to our attention on April 25th, 2012, that Cryptic Studios’ user database had been breached and that certain personal information may have been comprised, including encrypted passwords, handles and account names. Although encrypted, Cryptic has noted that “the intruder has been able to crack some portion of the passwords in this database”. Additionally, although Cryptic has stated that they have no evidence that other personal information beyond the above has been accessed, a potential breach of the users “first and last name, e-mail address, date of birth (if provided to Cryptic Studios), billing address, and the first six digits and the last four digits of credit cards registered on the site” may have occurred. As a result, we have reset certain account passwords on Atari.com and TDU2.com. Affected users will be asked to reactivate their accounts upon logging into TDU2.com and/or Atari.com separately. The instructions for re-activating your account on TDU2 and Atari.com can be found at the bottom of this website.
Upon learning of this breach, we immediately contacted Cryptic Studios and have been working diligently to identify the problem and the extent of this breach. What is currently known is that the breach occurred in December 2010, while Cryptic Studios was under the ownership of Atari. Separate databases were maintained for our users, (both were under the management of Cryptic at the time of the breach) – one for Cryptic Studios’ games, another for Atari’s various online properties. Atari has since fully divested itself of Cryptic in July of 2011, from which time Atari’s user database has been under our full management and care.
To enhance your own awareness and security efforts, please note that Atari will never contact you by email or phone for your personal or financial information. In the wake of this incident, we also encourage you to monitor your account activity, financial statements and credit report, and review information regarding the prevention of identity theft on the Federal Trade Commission’s website at: http://www.ftc.gov/bcp/edu/microsites/idtheft/
Anyone with additional questions regarding this incident may submit a help request on the Atari Customer Support website at: http://support.atari.com/?/Knowledgebase/List
We deeply apologize for any inconvenience this may case you. Please be assured that we are taking all measures within our power to prevent any similar breaches from occurring under our management.
Resetting Your Password on Atari.com
Resetting Your Password on TDU2.com and in TDU 2 PC